Posted: September 29, 2021
Have you ordered an MVR on your driver only to find a blank report or error on the report? Based on the information you get back from StarPoint you can determine why the error occurred.
First, you need to double-check the accuracy of the information you entered to order the report. This information is displayed at the top of the motor vehicle report in a section labeled “Information Provided for Search” A motor vehicle record is returned based on a match of some or all of the following information:
- First Name
- Last Name
- Date of Birth
- Driver’s License Number
A Motor Vehicle Record may display any of the following results:
- A Valid and Complete Report
Excellent! We received your order and the MVR was immediately processed and you received a valid report. While we hope this is always the case, as you see below additional responses can occur.
2. Alert - Your report is processing and will be ready to view within approximately two hours from the time of order.
Excellent! We received your order and the MVR is processing. Some states such as Ohio can take up to two hours to process. States also can go down or experience errors and you will receive a pending or processing response. Please check back in two hours to see if the MVR has been returned. If it has been more than two hours you’re welcome to contact us a help@starpointscreening.com with your customer number and driver’s name for more details or a time estimate.
3. This Report is pending – This message usually occurs when ordering a Pennsylvania MVR. The report status will show as complete when the report is returned to your account for viewing.
Excellent! We received your order and the MVR is pending. Pennsylvania MVRs are returned within 2 hours when ordered during our customer service hours of Monday-Friday from 9 am to 4 pm CST. Reports ordered outside of that time will be completed the next business day. If it has been more than 2 business hours please check your inbox to see if there is an email from us requesting updated information about your driver.
4. We apologize, Colorado (or applicable state) is reporting that no records could be found for the applicant based on the data entered.
a. Please verify that you entered the first and last name exactly it appears on the license and in the correct order. Please make sure the name isn’t reversed.
b. Please verify the Date of Birth entered is correct.
c. Please verify the Driver’s license state and number entered are correct. Sometimes the letter I, L, and O can be mistaken for 1’s and 0’s.
d. Please make sure the driver is currently licensed in that state and has not obtained a new license in another state.
e. If the driver is a CDL driver and you have ordered a CDL report please make sure their Medical Certificate has not expired and the current up-to-date medical certificate is on file at their local DMV.
Please re-verify the applicant's information and re-order the report with correct data. If you feel the information you entered is correct please call our office at 1-877-330-2444 or email help@starpointscreening.com with your customer number, a photocopy of the driver’s license and any additional information regarding this order.